Privacy policy

We mainly collect personal information to enable us to provide services or deliver products to you, to complete transactions with you or on your behalf, and/or to better understand your requirements and preferences.

If you choose not to provide personal information, we may not be able to provide you with the assistance you require.

We collect information at various times during our relationship with you. The nature of the personal information collected by us may include your name, phone number, mobile number, facsimile number, delivery address, residential address, email address, date of birth, credit card/payment details, personal information in surveys, testimonials, complaints, and other associated personal information.

We may also collect sensitive information from you during our relationship with you including your medical history, history of therapeutic goods use, details of your health, ailments, and afflictions, and other associated sensitive information.

We may collect your personal information if you:

• • Register as a visitor on the Nature's Help at www.natureshelp.com.au (website)
• • Register to receive our catalogue (catalogue)
• • Make a product or service enquiry
• • Have contact with our customer service team
• • Visit our on-site retail store
• • Place an order with us
• • Purchase a product or service from us
• • Lodge a complaint with us
• • Provide feedback to us

We may collect sensitive information where you have consented to the collection of such information or where the collection is authorised by law.

We may use your personal information to:

• Facilitate orders for our products and services
• Process purchases of our products and services
• Deliver your purchased products to you
• Process payment of purchases
• Verify credit card payment details
• Send you invoices and other associated documentation
• Verify your identity
• Charge, bill, and collect debts
• Monitor calls in order to monitor staff performance and ensure quality service
• Make suggestions as to products that may assist you
• Maintain and develop our business systems
• Send our catalogues and brochures to you if you have registered to receive them
• Conduct direct marketing
• Sell, market, and promote our products, services and business
• Send an email to a friend you have referred
• Promote and market other services which we consider may be of interest to you
• Conduct market research
• Research and enhance our products and services
• Address your feedback
• Address your complaints
• Assess, monitor, and react to any emerging potential legal liabilities
• Monitor staff performance

We may use your personal information for any other purpose related to the above if the related purpose would be within your reasonable expectations or for any other purpose to which you give your express or implied consent and as otherwise provided in the Privacy laws.

In order to fulfill the purposes, set out above, we may disclose your personal information to:

• A friend you have referred to us
• Advertising agencies
• Marketing agencies
• Market research companies
• Mailing houses
• Transport/delivery companies including Australia Post and third-party fulfillment contractors
• Our professional advisors, including lawyers, technical experts, and medical experts
• The Therapeutic Goods Administration
• Government and regulatory authorities and other organisations required by law
• Organisations involved in the transfer or sale of all or part of our assets or business
• Outsourced service providers who manage the products and services we provide to you including billing and debt recovery functions and information technology services
• Our related entities

We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer necessary to be retained for any lawful purpose.

We will use reasonable endeavours to ensure that all personal information we collect, use, and/or disclose is accurate, complete, and up to date, whether stored electronically or physically.

To assist us in achieving our data quality objective, please contact us at the address below if you believe that your details are not accurate, up to date, and complete.

We take reasonable steps to protect the security and privacy of your personal information and to prevent misuse, loss, or unauthorized modification, disclosure and access. On occasions, you may provide personal information to us over the Internet (including by email). Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

From time to time, we may restrict access to certain sections of the website to registered users with passwords. For your own protection, we require you to keep any such passwords confidential and to change them regularly.

TESTIMONIAL COLLECTION POLICY

Nutraceutical Health Solutions Trading as Nature's Help

Introduction:

At Nature's Help, we value the feedback and experiences shared by our customers. Testimonials are an essential part of our commitment to providing high-quality products and services. This policy outlines how we collect and use video and static testimonials to ensure transparency and respect for our customers' privacy.

1. Testimonial Collection Sources:

Nature's Help collects testimonials through the following platforms: Loox reviews through the Nature’s Help website, Google reviews, Facebook recommendations, Instagram highlights and email correspondence. By submitting a review or recommendation on any of our products through these channels, you agree to the terms and conditions stated in this policy.

1. Use of Testimonial Content:

By submitting a testimonial, you grant Nature's Help permission to use your name, image, and content of the review on any of our official social media platforms. This usage is solely for promotional and marketing purposes related to our products and services.

1. Third-Party Advertising:

Nature's Help may also utilize your name, image, and content of your review in advertisements created by third-party advertisers. These advertisers could include radio, television, or any form of print media. Rest assured that we will always ensure the content is used in a manner that maintains the context and integrity of your original testimonial.

1. Opt-Out Option:

If you do not wish for your testimonial to be used outside of our website, you have the right to opt-out. To exercise this option, you can submit a request to our email address: orders@natureshelp.com.au. Once we receive your request, we will promptly remove your testimonial from any third-party advertising and other media platforms.

1. Personal Information Protection:

Nature's Help respects your privacy and will handle your personal information with the utmost care. We will only use the information you provide in accordance with our Privacy Policy.

1. Age Restrictions:

To submit a testimonial, you must be at least 18 years old or have obtained appropriate consent from a legal guardian if you are a minor.

1. Content Moderation:

Nature's Help reserves the right to moderate and edit testimonials for clarity, length, or compliance with our guidelines. However, we will not alter the overall sentiment or intent of the testimonial without the explicit consent of the contributor.

1. Responsibilities of Contributors:

By submitting a testimonial, you acknowledge that you are the original author of the content and that it does not infringe upon any copyrights or intellectual property rights of others. You also agree that the testimonial is based on your genuine experience with Nature's Help products and services.

1. Changes to the Testimonial Collection Policy:

Nature's Help may update this policy from time to time to reflect changes in testimonial collection practices or legal requirements. We encourage our customers to review this policy periodically.

Conclusion:

By providing your testimonial, you are helping us improve our products and services while allowing others to make informed decisions about Nature's Help offerings. We value your input and appreciate your willingness to share your experiences with us and the wider community. If you have any questions or concerns regarding this policy or the use of your testimonial, please contact us at orders@natureshelp.com.au.

If you have any questions in relation to this Privacy Policy, please contact us at:
Nutraceutical Health Solutions Pty Ltd Trading as Nature's Help
Email: orders@natureshelp.com.au
Website: www.natureshelp.com.au