Terms & Conditions
Terms & Conditions
1. About these terms and conditions
1.1 You should read the terms and conditions set out below before purchasing goods using this website.
1.2 These terms and conditions apply to the purchase of Nature’s Help and affiliate company products over this
website. In using this website for this purpose, you agree to be bound by these terms and conditions. If you do
not understand or accept these terms and conditions, you must refrain from purchasing Nature’s Help products
using the website. These terms and conditions must be read in conjunction with any other applicable terms and
1.3 In these terms and conditions, the expressions “we”, “us” and “our” are a reference to Nature’s Help Pty
Ltd, the website owner.
2. Ordering procedure
2.1 You may offer to purchase Nature’s Help Pty Ltd products or other goods described in this website for the
price specified on this website.
2.2 Your order must contain your name, postal address, phone number, e-mail address, payment details and
any other ordering information specified on this website.
2.3 Confirmation of your purchase will be sent to your e-mail address once your payment has been cleared. If
you do not receive a confirmation e-mail within two business days please contact email@example.com
2.4 You may not cancel an order once it has been submitted, even if our confirmation e-mail is still pending.
2.5 The goods are offered for sale only to persons who can make legally binding contracts.
3. Payment and price
3.1 Payment must be effected by credit card or paypal using the ordering facility on this website.
3.2 Prices are inclusive of goods and services tax and any other charges which must be mandatorily disclosed
under the Competition and Consumer Act 2010 (Cth).
4. Cancellation due to error OR unavailability
4.1 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price,
with incorrect information, or which are unavailable due to a typographical error or like oversight. In these
circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been
confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods.
4.2 If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will
immediately issue a credit to your credit card account for the amount in question.
5.1 Delivery of the Nature’s Help products will be effected in the manner described on this website (i.e.
Products purchased online will be dispatched by ordinary mail within two business days of receiving your
5.2 Ordinary mail (Australia Post) may take up to 5 business days from dispatch for delivery.
5.3 Risk of loss of, or damage to, the goods, as well as any additional costs due to events occurring after the
time of despatch, transfers from us to the customer when the goods are despatched by us to Australia Post or
any other carrier.
6.1 Under certain conditions, (e.g. customer error when making order, incorrect tickets delivered) incorrect
order refunds/replacements are available for Nature’s Help products purchased via the online store. Please
contact firstname.lastname@example.org to determine eligibility for refunds. Refunds are only processed after we are in
receipt of the original ticket.
6.2 Any refunds for Nature’s Help products purchased via the online store will be issued as a credit to your
credit card account for the amount in question within 14 business days.
6.3 Replacement (i.e. exchange) of unused Nature’s Help products purchased via the online store may be
made directly with us.
6.4 Alternatively, application forms and information on replacement (i.e. exchange) can be obtained from our
head office by calling (07) 55 303 247.
7.1 Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive
to protect such information, we do not warrant and cannot ensure the security of any information which you
transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is
transmitted at your own risk.
7.2 Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of
8.1 please go to http://natureshelp.com.au/privacy-policy/
9. Disclaimer and limitation of liability
9.1 To the extent permitted by law, we exclude all liability arising from or relating to your use of this website
including the online purchase of Nature’s Help products, as set out in our Legal Disclaimer.
9.2 Details contained on this website relating to goods and services have been prepared in accordance with
Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this
website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to
determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside
Australia) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services
from this website.
10. Changes to these terms and conditions
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective
immediately upon notification on this website. Your continued use of the website following such notification will
represent an agreement by you to be bound by the terms and conditions as amended.
11. Termination of access
Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless
survive any such termination.
12. Governing law
These terms and conditions are governed by the laws in force in Queensland. You agree to submit to the
exclusive jurisdiction of the courts of that jurisdiction.
13.1 We accept no liability for any failure to comply with these terms and conditions where such failure is due to
circumstance beyond our reasonable control.
13.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not
means that those rights will automatically be waived on any other occasion.
13.3 If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the
remaining terms and conditions shall nevertheless continue in full force