Natures Help Pty Ltd and its related entities (we, us, or our) understand and share your concerns about how
personal information is collected, disclosed, used and stored.
We are committed to safeguarding your information. This means that, among other things, we will comply with
the National Privacy Principles under the Privacy Act 1988 and other applicable Australian privacy laws.
relevant individuals can contact our human resources team for more information about their privacy.
Why we collect personal information
We mainly collect personal information to enable us to provide services or deliver products to you, to complete
transactions with you or on your behalf and/or to better understand your requirements and preferences.
If you choose not to provide personal information, we may not be able to provide you with the assistance you
The type of personal information we collect
We collect information at various times during our relationship with you. The nature of the personal information
collected by us may include your name, phone number, mobile number, facsimile number, delivery address,
residential address, email address, date of birth, credit card/payment details, personal information in surveys,
testimonials, complaints, and other associated personal information.
We may also collect sensitive information from you during our relationship with you including your medical
history, history of therapeutic goods use, details of your health, ailments and afflictions, and other associated
How we collect personal information
We may collect your personal information if you:
Register as a visitor on the Natures Help Pty Ltd at http://www.natureshelp.com.au/(website)
Register to receive our catalogue (catalogue)
Make a product or service enquiry
Have contact with our customer service team
Visit our on-site retail store
Place an order with us
Purchase a product or service from us
Lodge a complaint with us
Provide feedback to us
We may collect sensitive information where you have consented to the collection of such information or where
collection is authorised by law.
Use and disclosure of your personal information
We may use your personal information to:
Facilitate orders of our products and services
Process purchases of our products and services
Deliver your purchased products to you
Process payment of purchases
Verify credit card payment details
Send you invoices and other associated documentation
Verify your identity
Charge, bill and collect debts
Monitor calls in order to monitor staff performance and ensure quality service
Provide naturopathic advice
Make suggestions as to products that may assist you
Maintain and develop our business systems
Send our catalogues and brochures to you if you have registered to receive them
Conduct direct marketing
Sell, market and promote our products, services and business
Send an email to a friend you have referred
Promote and market other services which we consider may be of interest to you
Conduct market research
Research and enhance our products and services
Address your feedback
Address your complaints
Assess, monitor and react to any emerging potential legal liabilities
Monitor staff performance
We may use your personal information for any other purpose related to the above if the related purpose would
be within your reasonable expectations or for any other purpose to which you give your express or implied
consent and as otherwise provided in the Privacy laws.
In order to fulfil the purposes set out above, we may disclose your personal information to:
A friend you have referred to us
Market research companies
Transport/delivery companies including Australia Post and third party fulfilment contractors
Our professional advisors, including lawyers, technical experts and medical experts
The Therapeutic Goods Administration
Government and regulatory authorities and other organisations required by law
Organisations involved in the transfer or sale of all or part of our assets or business
Outsourced service providers who manage the products and services we provide to you including billing and debt
recovery functions and information technology services
Our related entities
We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer
necessary to be retained for any lawful purpose.
We will use reasonable endeavours to ensure that all personal information we collect, use and/or disclose is
accurate, complete and up to date, whether stored electronically or physically.
To assist us in achieving our data quality objective, please contact us at the address below if you believe that
your details are not accurate, up to date and complete.
We take reasonable steps to protect the security and privacy of your personal information and to prevent
misuse, loss, or unauthorised modification, disclosure and access. On occasions, you may provide personal
information to us over the Internet (including by email). Unfortunately, no data transmission over the Internet
can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot
ensure the security of any information which you transmit to us. Accordingly, any information which you
transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take
reasonable steps to preserve the security of such information.
From time to time, we may restrict access to certain sections of the website to registered users with passwords.
For your own protection, we require you to keep any such passwords confidential and to change them
How to contact us
Nature’s Help Pty Ltd
Telephone: 07 55 303 247
Fax: 07 55 765 377